Zamzam Health Services Association

Complete connectivity, collocation, cloud and managed services solution

“Really I was miserable from my last provider,  because of the services and the support, but when I met Mr. Jihad he convinced me that I will get better services and support from Sahara , then I found the support and the services more what I was expecting , thanks Sahara Net...,” said  Zamzam Heath Services Association IT Director, Mr. Hani Felemban

Customer:
Zamzam Health Services Association

Industry:
Charity

Deployment Country:
Western Region (Jeddah & Makkah) - Saudi Arabia

Solution:
Sahara Net connected Zamzam Health Services Association’s 14 branches, one main office and head office securely in one MPLS cloud. Also, it provided managed and centralized Internet as well as collocated two servers in its data center.

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Overview

Zamzam Health Services Association was founded in Makkah under the umbrella of the Ministry of Social Affairs and was focused on offering health volunteers in the source of Zamzam. Empowered by the opening of the Department of Women, many success stories were documented such as the project (malaria volunteer) in Qunfudah province, which was carried out by the joint program of Family and Community Medicine in Jeddah and received project (UNESCO Chair) as a pilot experiment in teacher training on health education.

Business need:
Zamzam Health Services Association contacted us to address their business need. They wanted us to:

• Connect all of their 14 branches throughout the Kingdom of Saudi Arabia.
• Provide them all with managed and centralized Internet.
• Have one main office and their head office in a single MPLS cloud.
• Collocate two servers in ISP data center.

Solution:
Sahara Net connected Zamzam Health Services Association’s 14 branches, one main office and head office securely in one MPLS cloud. Also, it provided managed and centralized Internet as well as collocated two servers in its data center

Benefits:

• Business Continuity. Almost no business interruption approaching zero downtime.
• Scalability: New branches could be added to the MPLS cloud within almost to time. The client can use any type of connectivity in his branches as Sahara Net is carrier-neutral ISP
• Cost: No new network gear as each site already has a WAN router, so the initial capital outlay was to minimum.
• Management: Sahara Net manages, monitors and maintains the cloud removing this headache and load from Zamzam IT team. Zamzam has the full control over its centralized Internet connection.

“What I need the stability of all services I got it from Sahara Net and the fast response when we face any problems...,” said ZamzamHeath Services Association IT Director, Mr. Hani Felemban

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Case Study

Customer background

Zamzam Health Services Association was founded in Makkah under the umbrella of the Ministry of Social Affairs and was focused on offering health volunteers in the source of Zamzam. Empowered by the opening of the Department of Women, many success stories were documented such as the project (malaria volunteer) in Qunfudah province, which was carried out by the joint program of Family and Community Medicine in Jeddah and received project (UNESCO Chair) as a pilot experiment in teacher training on health education.

Business challenge
Connecting, collocating, cloud enabling and managed services solutions implementations of all Zamzam Health Services Association’s offices and headquarters in Saudi, with zero downtime, no loss of information, ensuring business continuity, disaster recovery, and replacing their existing ISP.

“The project took a lot of planning internally and a very focused communication and consultative strategy with our partner Zamzam Health Services Association , which translated into a very successful connectivity, collocation, cloud, managed services solution and a complete address of customer needs,” said Sahara Net Jeddah Branch Manager, Mr. Hani Al Houli.

Solution
Sahara Net provided a connectivity solution where a centralized Internet connectivity provided to Zamzam and its branches, as well as, connected its 14 branches including head office and one main office through Sahara Net MPLS Solution.

•        At the head office situated in Jeddah, Sahara Net provided a dedicated leased data only connectivity of 4Mbps 

•        At the main office situated in Makkah, Sahara Net provided a dedicated leased data only connectivity of 2Mbps 

•        For each branch of the 14 branches, Sahara Net provided an ADSL data only connectivity of 512Kbps

•        2Mbps dedicated Internet link provided and connected to a WatchGuard XTM 505 placed in Sahara Net Datacenter.

•        WatchGuard XTM 505 has been deployed at Sahara Net Datacenter to cater through the security issues. Through it, the client can:

•        Manage the centralized Internet connectivity for all the fifteen (15) offices

•        Control web browsing through web blocker

•        Block internet access for any user on one single click.

•        Complete control on applications like Skype, yahoo etc…

•        Complete monitor and reporting system live and history base.

•        Create different types of VPN: BOVPN and Mobile VPN through SSL, IPSec and PPTP for the mobile users to access the MPLS cloud

•        Collocated two servers in Sahara Net NOC for higher availability reasons

•        Implemented MPLS failover over ADSL for both leased line links in Makkah and Jeddah main offices. Also, provided dialup backup for the ADSL branches

•        Email backup solution has been provided as well. If the client in-house mail server went down for any reason, all of this emails will be save in his mail backup box in Sahara Net until his system is up again (max of 72 hours)

“This project was the first big project for me and was big challenge for me, but I succeeded and the client is very happy and this is encouraged me in my business ...,” said Sahara Net Senior Sales Engineer, Mr. Jihad Mashriqi

Key benefits

• Business Continuity:

o    Almost no business interruption approaching zero downtime.

o    Hosted in Sahara Net Data Center in Dammam.

o    Fewer end user service issues, improving end user satisfaction and trust

• Scalability:

o    New branches could be added to the MPLS cloud within almost to time.

o    The client can use any type of connectivity in his branches.

o    Sahara Net is carrier-neutral ISP.

• Performance:

o    Sahara Net manages monitors and maintains the cloud.

o    Sahara Net removes this headache and load from the customer IT team.

o    The client has the full control over his centralized Internet connection.

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